FAQs

Shipping Help

How can I track my package?

Click here to track your package.

My tracking number says it's "invalid" on the USPS website.

Click here to track your package.

When you see "invalid" on the USPS website while tracking your package, it's because you're using a Pitney Bowes tracking number. We offer free standard shipping for most orders, and for smaller ones, we use Pitney Bowes for tracking. USPS can't track these small, light letter packages, so Pitney Bowes provides a cost-effective tracking option.

If you prefer USPS tracking, choose the upgraded tracking option during checkout.

It's important to note that Pitney Bowes tracked packages may not be as accurate as USPS tracking numbers, and USPS workers won't recognize them for mail search requests. If you need assistance, feel free to reach out to us!

What are you shipping options?

We offer the following shipping options:

  • Free Standard USPS Shipping (Domestic): We use USPS Ground Advantage with tracking provided by Pitney Bowes for lightweight packages. This is a cost-effective solution and we've successfully shipped over 13,000 packages with minimal issues using this service. Please note that USPS cannot track these packages on their website and since it is third-party tracking it may not always be as accurate as USPS tracking would be.
  • Upgraded Tracking (USPS Guaranteed Tracking): We use USPS Ground Advantage for this option. If you prefer more accurate and reliable tracking than Pitney Bowes, you can select this upgrade at checkout for USPS tracking. See below for common pitfalls using Pitney Bowes.
  • Express: Enjoy 1-2 day delivery with our Express option. Please keep in mind that our processing times remain at 2-3 days.
  • Next Day Shipping: Get your order delivered the next day with our Next Day Shipping option. Again, note that our processing times are still 2-3 days.
  • International: For international shipping, please allow up to 4 weeks for the package to arrive. We can offer free international tracking via Global Forever Stamp, but you will need to DM us for this option. We will send you a coupon code to use.
  • *Complimentary Shipping Upgrades: Orders with 4 or more magnets, or 6 or more stickers, are automatically upgraded to guaranteed USPS tracking for free.

    Pitney Bowes Common Issues:
  • Marking "delivered" too early. Pitney Bowes tracking commonly marks packages as delivered 72 hours before delivery actually occurs. If your status is "delivered" and you don't see your package, please allow 72 hours for it to arrive.
  • "Destination processing" can linger a while without additional scans, sometimes up to a week or longer. Often this is when your package is flying state-to-state and is the longest gap in the shipping process.
  • "Pre-Transit" status can also linger despite a package being shipped. Sometimes, scans are missed completely, but don't fret - it is likely still on it's way to you!
  • Pitney Bowes tracking numbers will show up as "invalid" on the USPS website and are not compatible with USPS tracking systems. You will need to track on Pitney Bowes' website or with a Global Package Tracker: https://parcelsapp.com/en/tracking 

When will my order arrive?

Shipping times are dependent on shipping method selected at checkout, distance, and many other factors. Please allow up to 2 weeks for domestic/US shipping. International packages may require up to 4 weeks for delivery. During holidays, packages may take even longer. We use standard mail for our packages, and unfortunately, we can't influence any delays that might occur with USPS. We use the same resources as you do for tracking. If you have specific questions about your package, please reach out to USPS. Your patience is appreciated!

My package still says In Transit or Pre Transit?

Packages can sometimes stay in "pre-transit" status, especially when flying between states or across the country. The phase known as "Origin Processing" often represents the longest delay in the shipping process. It's not uncommon for packages to remain in this status for up to a week before they reach your local post office.

How can I tell if my tracking number is USPS or Pitney Bowes?

Tracking numbers starting with 0 are tracked by Pitney Bowes and cannot be tracked on the USPS website. Tracking numbers that start with 9 are USPS tracking numbers.

My package status says delivered but I can't find it - where is it?

If your package has been marked delivered, please allow 72 business hours for the package to arrive. USPS sometimes updates packages as "delivered" too early. If it's been more than 3 business days, make sure the address you provided was correct. If so, check with neighbors and contact your post office for more information.

What do Frog Mustard packages look like?

Our packages will show up in your regular mail in an envelope with a yellow Frog Mustard logo seal!

Order Help

My order arrived damaged or incorrect

In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via frogmustardstickers@gmail.com with the details. We’ll respond within 48 hours and will likely replace the item if the request aligns with our refund policy.

What is your return/exchange/refund/cancellation policy?

You can read more about our refund policy here.

How long does order processing take?

We typically process orders next day, sometimes sooner! As a general rule, we strive to process your order within 2-3 business days. We typically do not process orders on weekends.

Will you make me a custom order?

Got an idea for a sticker or magnet design? Email us at frogmustardstickers@gmail.com or message us on Etsy and we'll make it happen! We require a purchase before starting on your design, but don't worry, we'll keep refining it until it's exactly what you want. Expect a response within hours, or even minutes! We value your ideas and often feature them in our shop permanently. For custom items not listed publicly, there's a small additional charge of $1 ($11 for stickers, $15 for magnets).

 

Where is my order confirmation?

An order confirmation is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at frogmustardstickers@gmail.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

I have a problem with my order and I couldn't find an answer here!

Please reach out to us at frogmustardstickers@gmail.com. We are happy to help!

Use & Care

How do I apply my bumper sticker?

How to apply stickers like a pro:


1) Prep: Clean the surface with water or alcohol and allow to fully dry.

2) Place: Peel away paper backing. Align and apply the decal slowly and carefully.

3) Perfect: Smooth out bubbles/wrinkles. Start from the center and press towards the edges. Bubbles? Don't worry! It's how vinyl is - they will smooth out in the sun after about a week.

✲ For magnets, always apply to a clean, dry, magnetic surface. Not all cars and car parts are magnetic - you should always check prior to purchasing and apply to a 100% magnetic surface. Always remove prior to entering a car wash or during extreme weather conditions to avoid losing them!

Note: We advise against putting bumper stickers on textured plastic, molding, or trim, as these surfaces might have protective coatings or textures that can affect the sticker's adhesion. Instead, we suggest applying stickers to chrome, windows, or directly onto smooth surfaces for optimal adhesion.

Can I use these products outdoors?

Absolutely! ALL Frog Mustard products have been tested and proven to be waterproof and UV resistant, and are designed to withstand outdoor conditions for a minimum of 3-5 years.

For the best longevity, remember to remove magnets during car washes or extreme heat, cold, or wind conditions. That's the best part about the magnets - they're removable, interchangeable, and can last forever!

Will a bumper sticker ruin my paint?

We use 100% vinyl materials that are considered the highest quality on the market and should be easy to remove damage-free when ready. Unless the paint quality on your vehicle is incredibly low, or the sticker is removed incorrectly, our decals are highly unlikely to remove or affect your vehicle's paint on the car anyway. Since there is no paper involved in our materials, there will be no paper residue or difficulty when it comes to the removal process.

How do I remove my bumper sticker?

For the easiest removal, follow these tips below:

Simply peel it off! Use your fingers or a plastic card to peel up the edges of the decal. Don’t use anything sharp that could damage the paint. Once you can grab onto it, it should separate from the vehicle pretty easily. Use a side-to-side motion as you pull.

If you are struggling with peeling, try heating up the decal. Briefly run a heat gun or hair dryer over the surface of the sticker. Once it warms up, the adhesive becomes much easier to remove.

If there is any adhesive left behind once removed, use an adhesive remover. Put the recommended amount of adhesive remover, such as Goo Gone, on the area and rub it around with a microfiber rag. Follow the instructions and leave it on for the specified amount of time, usually a minute or so. Then, wipe it down with soap and water, and you should have a clean area where your decal used to be.

Will these fade in the sun or get ruined in the rain?

All Frog Mustard products are waterproof, UV-resistant, and designed to withstand outdoor conditions for a minimum of 3-5 years.

For the best longevity, remember to remove magnets during car washes or weather conditions.

General Shop Questions

Do you make your products or dropship them?

Frog Mustard products are not dropshipped.

✲ Each and every Frog Mustard product is lovingly hand-crafted in our home by the two owners: Alyssa and Brian. Here's the twist: they both have full-time jobs outside of Frog Mustard, so things can get a tad crazy. We appreciate your patience when we're running a little behind because, hey, this is our fun side gig!

Note: Minor variations may occur and should be expected due to the handmade nature of our process, such as slight differences in magnet material cuts or minor bubbling during transit. That being said, we are still human and mistakes happen here and there. Never hesitate to reach out if you have any issues with your order!

Do you sell in person or have a shop?

We are on the hunt for the perfect gift shop to house our physical products - if you know of one, please contact us at frogmustardstickers@gmail.com. You can catch us occasionally at Tacoma and Seattle vendor market events where we offer special discounted prices. Follow us on social media and join our email and SMS lists to stay in the loop on where to find us next! 

How are your stickers made?

✲ Our vinyl stickers products are printed and cut using professional commercial equipment, ensuring they're all-weatherproof—no fading, peeling, smearing, or smudging. No desktop printers or sticker paper here!

✲ Stickers come on a white sticker backing for easy peeling, which has been hand-cut. 

How are your magnets made?

All Frog Mustard designs are available as magnets! If you don't see an option, please reach out to us via email at frogmustardstickers@gmail.com or via Etsy DM and we will be happy to accommodate your request.

Our magnets are meticulously hand-crafted by applying printed vinyl stickers onto premium 20mm magnet sheets, providing optimal malleability to adhere to the curves of your car. Utilizing super-strong neodymium, we promise they'll hold firm! Please ensure that your car is magnetic prior to purchase and apply to a clean surface.

Are your products eco-friendly?

At Frog Mustard, we prioritize sustainability. The vinyl we choose is made to last, reducing the need for repurchasing. Magnets take this a step further with long term reusability.

While PVC Vinyl is only recyclable at specialized facilities, we offset this by using 100% recyclable, plastic-free shipping materials. Our commitment extends to using recyclable paper envelopes and cardboard, eliminating bubble mailers and plastic wrap. With less than 1% of orders experiencing issues, our durable vinyl, designed to withstand water and bending, reduces the need for excessive packaging or the use of plastic materials.

We're actively working with local recycling companies to address PVC production waste responsibly. Thank you for supporting us on our eco-friendly journey.