To track your order, click the “Track Your Package” button in your shipping confirmation email.
Orders sent with free shipping go out as small letter-size envelopes, so tracking is limited and may not update in the Shop app or on your order page. Your shipping email is the best place to check for updates.
If your order ships as a parcel, tracking will update normally in the Shop app and on USPS. Parcel tracking numbers usually begin with 9.
Need help? Email us at hello@frogmustardstickers.com.
Our free shipping option uses EasyPost letter-mail tracking for lightweight shipments, which works differently from regular USPS parcel tracking.
Because of that:
Free shipping tracking is not guaranteed, but your package should still arrive.
International stamp orders do not include tracking at all. You will still receive a shipping confirmation email with a stamp number, but that number will not provide live tracking updates.
For full USPS tracking, choose USPS Ground Advantage at checkout.
Need help? Email us at hello@frogmustardstickers.com
Don’t worry — this is usually normal, especially with free shipping.
Free shipping tracking may update slowly, only show a few scans, update after delivery, or not update at all. It also may not appear in the Shop app. Sometimes the shipping confirmation email goes out before USPS scans the package, or before the full 1–3 day processing period is completed, so tracking can look inactive at first.
Sometimes tracking won’t update until the package gets close to delivery. Please allow up to 2 weeks for free shipping orders to arrive from the shipment date.
International stamp orders do not include tracking. You’ll still receive a shipping confirmation email with a stamp number, but it will not show live tracking updates.
For full USPS tracking, choose USPS Ground Advantage at checkout.
If your free shipping order has not arrived after 2 weeks, email hello@frogmustardstickers.com.
No — this does not mean your order was canceled.
It usually means the post office marked the postage as used when they first scanned the package. Your order is still on the way.
This is frustrating, but it usually means your package is still on the way.
Here are a few things to know:
If your order still has not shown up after 3 business days, please:
If you still need help, email us at hello@frogmustardstickers.com
No — we do not refund upgraded shipping costs for USPS delays.
We are not USPS, and once your order has been handed off correctly, delivery timing is out of our control. If you paid for upgraded shipping, that charge covers the shipping service selected at checkout. We do not profit off of delivery charges.
The only exception is Priority Mail Express, which may be eligible for a refund directly through USPS if it arrives late. Those refund requests must be made through USPS, not through us. You can make the request here: Request Refund.
If there was an error with the shipping method used on your order, email us at hello@frogmustardstickers.com.
We offer a few different shipping options at checkout:
Orders with 4+ magnets or larger bundles (over 3.5 oz) may be automatically upgraded to parcel shipping with better tracking.
Free shipping is only available for eligible U.S. orders.
For full details, please see our shipping policy here.
Because we’re a small business, not Amazon.
We pack your order ourselves and hand it off to USPS for delivery. Once it’s with the post office, shipping speed is out of our hands.
Amazon has its own massive delivery network. We use the same postal system everyone else does, so transit times can vary depending on USPS, weather, holidays, and local mail volume.
We know waiting is frustrating, and we really appreciate your patience. Thanks for supporting our little swamp operation.
If you want, you can learn more about how USPS mail works here.
Please email hello@frogmustardstickers.com with your order number and clear photos of the item.
We’ll review it and get back to you as soon as possible. If your order qualifies under our policy, we’ll make it right.
Please contact us within 7 days of delivery.
If your tracking says Delivered but you have not received your package yet, please wait up to 3 business days. USPS sometimes marks packages as delivered before they actually arrive.
If your package still has not arrived after the normal delivery window, please allow:
If those timeframes have passed and your package still has not arrived, email us at hello@frogmustardstickers.com for help. Please include your order number.
Please note:
Time limit for claims
For full details, please see our Refund, Replacement, and Shipping Issue Policy
You can cancel your order within 24 hours, as long as it has not been packed yet.
Email hello@frogmustardstickers.com as soon as possible. Once an order has been packed or shipped, we may not be able to make changes.
No, we do not accept exchanges for a different design or item once delivered.
If your order arrived damaged or incorrect, email us at hello@frogmustardstickers.com with your order number and photos, and we’ll review it.
We cannot replace or refund:
If you can’t find the answer in our FAQs, email us at hello@frogmustardstickers.com and we’ll be happy to help.
Clean the surface with water and a cloth, then let it dry completely. You can also wipe it with a microfiber towel. Avoid alcohol, detergents, or anything that could leave residue or affect the adhesive.
Peel off the backing, line up your sticker, and apply it slowly. Smooth out any air bubbles by pressing from the center outward.
Small bubbles should fade within about a week or in heat.
For best results, apply stickers to smooth, clean surfaces. Glass, metal, chrome, windows, and other smooth surfaces work best.
Avoid applying stickers to textured plastic, molding, trim, or dirty, waxy, or greasy surfaces. Stickers may not work well on low surface energy plastics, such as some coolers and treated plastics.
If your sticker starts to peel or lift, gently warm it with a hair dryer or heat gun on low, then press it back down firmly. This can help the adhesive bond better. Make sure the surface is clean and dry first.
Peel it off slowly using your fingers or a plastic card to lift the edges.
Do not use anything sharp, since that could damage the surface underneath.
If the sticker is hard to remove, gently warm it with a hair dryer or heat gun on low. Once the adhesive warms up, it should peel away more easily.
Our stickers are made with high-quality vinyl and are designed to remove cleanly when removed properly.
In most cases, they should not damage your paint. However, paint that is already chipped, damaged, old, or poorly bonded may be more likely to lift during removal.
To reduce the risk, remove stickers slowly and carefully.
Our products are waterproof, UV-resistant, and made for outdoor use.
Most will last 3–5 years or more depending on weather, sun exposure, application, and how they’re used.
For magnets, we recommend removing them before car washes or extreme heat, cold, or wind to avoid losing them.
Use magnets only on a clean, dry, magnetic surface.
Before buying, make sure your vehicle surface is actually magnetic. Some cars have aluminum, plastic, fiberglass, or other non-magnetic panels.
Remove magnets before car washes or extreme weather.
We also recommend removing them regularly and cleaning underneath to prevent dirt buildup and reduce the risk of scratching.
Our magnets are strong and flexible, but they only work on clean, flat, magnetic surfaces. They will not stick to plastic, aluminum, fiberglass, or other non-magnetic panels.
Standard magnets are made with 20 mil magnetic backing. We also offer a thicker 30 mil upgrade, which may hold its shape better in colder weather. Please note that thicker magnets may look more noticeable on your vehicle.
Before troubleshooting, test your surface first.
If the magnet sticks to your fridge but not your car, your vehicle likely has non-magnetic panels in that area. Try another spot, such as the trunk, hatch, or doors.
If the magnet does not stick anywhere on your vehicle, your car may be made with aluminum or other non-magnetic materials. Please check compatibility before purchasing, as we do not offer refunds for magnets used on non-magnetic surfaces.
If your magnet is bent or curled, temperature may be affecting it. Warm it gently with a hair dryer or heat gun on low to make it flexible again before applying.
For best results:
Need help? Email us at hello@frogmustardstickers.com with photos or videos.
Magnets can bend or curl in cold weather or during shipping. If that happens, don’t worry — it’s usually an easy fix.
Warm the magnet gently with a hair dryer or heat gun on low until it becomes flexible again. Then lay it flat, let it cool, and reapply.
Do not place the magnet on your car while it is still bent or curled, since it may not stick properly.
Swampscriptions are monthly mystery packs of Frog Mustard stickers or magnets at up to 70% off.
Each month, you’ll get a random selection of designs. Mystery means mystery.
Nope — that’s part of the fun.
Swampscriptions are randomly selected, so you won’t be able to choose specific designs. Sometimes you’ll get favorites, sometimes you’ll get chaos.
We do our best to avoid duplicates. With 350+ designs in rotation, that usually isn’t too hard.
That said, Swampscriptions are truly random, and we don’t track each subscriber’s full item history, so duplicates can happen over time.
If you receive the same design twice, send us a photo of the matching items and we’ll take a look.
Swampscriptions are heavily discounted mystery products, so we don’t offer swaps, returns, or refunds based on personal preference. Part of the fun is getting a random design from our full catalog.
You can manage your subscription anytime through the Swamp Portal. A link to the portal is emailed after signup.
To avoid renewal, cancel before your next billing date. Most subscriptions include a 3-month commitment because of the discount.
Swampscriptions are usually processed within 2–3 business days of billing and ship via USPS letter mail. You’ll receive a tracking link in your shipping confirmation email.
Tracking may be limited and may not update in the Shop app.
