FAQs

🚚 Free Shippping: USPS First-Class Mail (Economy, 2–5 Days)

• Sent as letter mail with tracking provided through EasyPost (limited scans, since USPS doesn’t track stamped envelopes)

• Very reliable — the majority of our shipments go out this way without issue

• Orders with 4+ magnets or large bundles may receive a free upgrade to parcel tracking

• Ships by ground — please allow up to 2 weeks total delivery time

• Learn more about USPS Ground Advantage: USPS Ground Advantage.

Free Shipping is only applicable to U.S. domestic orders shipped via letter mail or standard parcel services (for orders over 3.5 oz).

We cannot, under any circumstances, offer free shipping for:

• International orders

• USPS Priority Mail, Priority Express, or any other expedited/upgrade services

Customers selecting upgraded or international shipping are responsible for the full cost of those services.

📦 USPS Ground Advantage (2–5 Days)

• Shipped as a parcel with guaranteed, full USPS tracking visibility

• Typically arrives in 2–5 business days, but please allow up to 2 weeks

• Learn more: USPS Ground Advantage.
  
  

✈️ USPS Priority Mail (1–3 Days)

• Faster service, often traveling by air

• Includes full USPS tracking

• Not guaranteed to arrive by a specific date

• Learn more: USPS Priority Mail.
  
  

⚡ USPS Priority Mail Express (1–2 Days)

• Fastest USPS option — delivery by 6 PM next-day or 2-day depending on location

• Includes a money-back guarantee for delays (refund requests must be made directly with USPS)

• Refunds must be requested directly from USPS: Request Refund.

• Learn more: USPS Priority Mail Express.
  
  

🌍 International Shipping

• Transit times can be up to 4 weeks, especially for International Stamps.

• International Stamp option available for lightweight orders (under 3.5 oz) — no guaranteed tracking

  • Tracking may work for stamps but is not guaranteed. If it works, it usually works only within the U.S. and stops once the package leaves customs

Full details here.

If your tracking number shows “invalid” or “status not available” on the USPS website, don’t worry — that’s normal. Our free shipping option uses EasyPost, which provides its own tracking system.

• EasyPost tracking does not work on USPS.com
• USPS workers won’t recognize EasyPost numbers
• Updates may be limited or delayed
• Sometimes it will mark “delivered” when the item reaches your local post office, not your doorstep

👉 For reliable, full USPS tracking, choose USPS Ground Advantage (Upgraded Tracking) or higher at checkout.

Always track your order through the link in your shipping confirmation email.

Need help? Email us at hello@frogmustardstickers.com

This is completely normal with USPS tracking. Here is what each status means:

Pre-Transit: A label has been created, but USPS hasn’t scanned it yet. This stage can last 1–3 days.

Origin Processing: The package is on its way to a USPS sorting center. This stage can last 5–7 days, especially with letter mail.

We send your shipping confirmation as soon as a label is printed, but orders take up to 3 business days to process. After we drop off, USPS may take another 1–2 days to scan it into their system. For parcels (over 3.5 oz), we scan them manually at USPS kiosks — that’s usually the first scan you’ll see on those!

If it’s been more than 2 weeks (U.S. orders) without movement, email us at hello@frogmustardstickers.com and we’ll help.

What to know:

• USPS may show a package as delivered before actual delivery.
• Please allow up to 3 business days for arrival after a delivery scan.
• Small envelopes often don't receive a final scan at delivery.
• "Delivered" status may mean your package is at your local post office.
  
  

If still missing after 3 days:
Check your address, ask neighbors, contact your local post office, or email us at hello@frogmustardstickers.com.

Nope! It just means the post office marked the postage as used when they first scanned it in. Your package is still on the way!

We make your sticker. We pack it with care. We give it a little kiss (optional but spiritually important). Then we hand it off to the Post Office—aka the big folks in blue who actually deliver the mail.

From that point on, it’s out of our hands. Literally. We can’t scan it, speed it up, reroute it, or yell at it to go faster. It’s in their system now, riding trucks, chilling in sorting centers, and maybe stopping for a mysterious nap in Ohio.

Here’s the kicker: We are not Amazon.
Amazon has their own fleet of trucks, planes, robots, and driver armies in branded vests. And you pay for that—every year—with Prime. We don’t have that. We’re just a small business using the same public mail system as everyone else.

We pay the Post Office to deliver your stuff. Just like you do. And just like you, we cross our fingers and hope it behaves.

If it’s late or being weird, it’s not because we don’t care—it’s because we’re at the mercy of the mail gods. And those gods sometimes take coffee breaks.

Thanks for sticking with us, being patient, and supporting our little swamp circus.

You can learn more about how mail works here: https://www.youtube.com/watch?v=k-FrsHPyDK8 

Only Priority Mail Express is eligible for a refund. Other shipping methods are not eligible for refunds and do not include guaranteed delivery dates. If you used Priority Mail Express and your package was late, you can request a refund directly from USPS: Request Refund.

Please take photos of the product in question and email our customer service team via hello@frogmustardstickers.com with the details. We’ll respond shortly and will likely replace the item if the request aligns with our refund policy.

An order confirmation is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please check your spam folder. If you still cannot locate it, please contact us at hello@frogmustardstickers.com just in case there’s a problem with your order. 

Our magnets are ultra-strong and flexible—perfect for flat, magnetic surfaces like trunks, hatches, and side panels (but not plastic or aluminum bumpers!).

Standard magnets are made with 20 mil magnetic backing. We also offer a thicker 30 mil upgrade, which may hold its shape better in colder climates. Just note: thicker magnets are slightly more noticeable and may look more like a magnet than a sticker.

Troubleshooting:

• If it sticks to your fridge but not your car: Try other spots like the trunk, hatch, or doors; some cars have non-magnetic panels. 
• If it doesn’t stick anywhere: Your vehicle may be aluminum. Please check compatibility before buying; we don’t offer refunds for this issue.
• Is your magnet bent out of shape? If so, it may affect adherence. Sometimes magnets get bent out of shape in the cold. Heat up the magnet with a heat gun or hair dryer to make pliable again before applying.
  
  

Common Issues:

• Clean, flat surfaces work best.
• Avoid placing magnets over plastic bumpers, badges, or decals.
  
  

Need more help? Email us at hello@frogmustardstickers.com with photos or videos. We’re here to assist!

If your tracking shows "Delivered" but you haven't received your package:

• Please wait up to 3 business days, as USPS sometimes marks items as delivered early.
• USPS delivery delays are beyond our control, and we appreciate your patience.
  
  

Missing Packages

If your package hasn't arrived after the expected timeframe:

• Domestic orders: 2 weeks
• International orders: 4 weeks

Contact us hello@frogmustardstickers.com for replacement assistance once these waiting periods have been met and you still do not have your package.

Note: We have no additonal information on packages once we hand them off to USPS and are not responsible for any delays which may occur.

Time Limit for Claims

• You have 30 days from the shipping date to report missing packages to our customer service team for assistance
  • After 90 days, USPS recycles tracking numbers
    • Once tracking numbers are recycled, we cannot investigate package locations 
• For complete details, please review our refund policy at: www.frogmustardstickers.com/policies/refund-policy

We do not accept returns or exchanges under any circumstances. Our items are low-cost and shipping back-and-forth quickly exceeds the costs of the products themselves. We will only send replacements if we believe it is warranted. Please make sure to review your order carefully before finalizing it. You can read our full refund policy here: https://www.frogmustardstickers.com/policies/refund-policy 

1. Prep: Clean the surface with water and a cloth, then let it fully air dry or wipe dry with a microfiber towel. Avoid alcohol or detergents, as leftover moisture can dissolve adhesive.
2. Place: Peel off the backing, align, and apply the decal slowly and carefully.
3. Perfect: Smooth out bubbles by pressing from the center to the edges. Any bubbles should disappear in the sun within a week.
   
   

For Magnets: Use only on a clean, dry, magnetic surface. Check compatibility with your car’s surface before purchasing, and always remove magnets before car washes or in extreme weather.

Note: Avoid placing stickers on textured plastic or other textured surfaces, molding, or trim, as these may have coatings that affect adhesion. Ensure any wax, grease, or other  residue is removed from surfaces before applying stickers. Glass, metal, chrome, windows, or smooth surfaces work best!

For removal, follow these tips below:

Simply peel it off! Use your fingers or a plastic card to peel up the edges of the decal. Don’t use anything sharp that could damage the paint. Once you can grab onto it, it should separate from the vehicle pretty easily. Use a side-to-side motion as you pull. If you are struggling with peeling, try heating up the decal. Briefly run a heat gun or hair dryer over the surface of the sticker. Once it warms up, the adhesive becomes much easier to remove.

All Frog Mustard products are waterproof, UV-resistant, and designed to withstand outdoor conditions for a minimum of 3-5 years.

For the best longevity, remember to remove magnets during car washes or extreme heat, cold, or wind conditions. 

We use 100% vinyl materials that are considered the highest quality on the market and should be easy to remove damage-free when ready. Unless the paint quality on your vehicle is incredibly low, or the sticker is removed incorrectly, our decals are highly unlikely to remove or affect your vehicle's paint on the car anyway. 

Vinyl tightens in the cold as it cures and may pull the magnet material corners up and away from the surface. If your magnet bends or curls, there is an easy, one-time fix available!

Simply warm the magnet with a hair dryer or heat gun until it is pliable again. Allow it to cool flat and reapply. Since this is a curing issue, it only needs to be done once.

Please avoid placing the magnet on your car while it's bent, as it may not stick properly. If you seeing bending or curling, remove immediately to avoid losing it.

You get random mystery Frog Mustard stickers or magnets every month at up to 70% off. Mystery = chaos. We don’t take requests!

Nope! That’s the fun. Designs are chosen at random. Sometimes you’ll love them, sometimes you’ll get chaos.

Yes, duplicates can happen. We don’t guarantee every design will be unique over time. We don't track which designs everyone has already recieves, this keeps the program truly random. Although, we try very hard not to duplicate. If you a truly upset with a duplicate, send us a photo of the two same items you recieved and we can try to help.

Subscriptions are heavily discounted mystery products, so we don’t offer swaps, returns, or refunds for personal taste. You will get a random item fro our full catalog.

• Manage your subscription anytime in the Swamp Portal (link is emailed after signupn). Cancel before your next billing date to avoid renewal. Most subscriptions require a 3-month committment due to the large discount.

• Portal Link

• Swampscriptions are processed within 2–3 business days of billing and ship via USPS letter mail. You will recieve a tracking link via your shipping confirmation email.