In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via frogmustardstickers@gmail.com with the details. We’ll respond within 48 hours and will likely replace the item if the request aligns with our refund policy.

You can read more about our refund policy here.

We typically process orders next day, sometimes sooner! As a general rule, we strive to process your order within 2-3 business days. We typically do not process orders on weekends.

An order confirmation is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at frogmustardstickers@gmail.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

Please reach out to us at frogmustardstickers@gmail.com. We are happy to help!

Our magnets are extremely strong, flexible, and durable when applied to a 100% magnetic, clean, and flat surface. Made with 2mm neodymium magnet material, they ensure a secure hold, even when flying on the freeway. Check out our Etsy reviews for testimonials from over 2,500 satisfied customers.

Note: The term "bumper magnet" is not to be taken literally! Most modern cars (since the 90s) have plastic bumpers, which are not magnetic. Unless your car is quite old, magnets won’t stick to the actual bumper. Instead, adhere magnets to the hatch, trunk, doors, or other panels of your vehicle.

Troubleshooting Instructions:

If a magnet is not adhering to your vehicle, please test the magnet against a refrigerator or other known magnetic surface. Refer to the information below based on the results of this test:

If the magnet does stick to your fridge but not to your vehicle:

• The magnet is not the issue. Try adhering the magnet to other parts of your vehicle, such as the trunk, hatch, or doors.
• If the magnet does not adhere to any surface of your vehicle, your vehicle may be made of aluminum or another non-magnetic material.
• Some cars, like many modern Fords, are made of aluminum, and magnets won't stick to almost any part of these vehicles.
• We recommend checking if your vehicle is compatible with magnets before purchasing. Unfortunately, we do not offer refunds or replacements for compatibility issues.

If the magnet does not stick to your fridge:

• Try it backward. If it works backward, we may have adhered the vinyl improperly to the magnet.
  • In this case, please contact us:
    • Send a photo of the magnet adhering backward to a magnetic surface to frogmustardstickers@gmail.com.
    • Explain the issue in the email.
    • We will issue a free replacement with the issue corrected.
      
      

Common Magnet Issues:

• Plastic Bumper: Most modern bumpers are plastic. Ensure you are not trying to stick a magnet to a plastic bumper or panel. Try the trunk, hatch, doors, etc. instead.
• Dirty Surface: Ensure the surface is clean. Magnets adhere best to a clean surface.
• 100% Magnetic Surface: Do not stick a magnet partway onto a plastic surface or over badges or decals.
• Vehicle Compatibility: Ensure your vehicle is not aluminum and is compatible with magnets before purchasing.
  
  

Need Further Assistance?

If you are facing an issue not covered here, please send us photos or videos of the problem. We are happy to help!

How to apply stickers like a pro:

1) Prep: Clean the surface with water and a cloth. Either allow to fully air dry or wipe totally dry with a microfiber towel. Note: be cautious using alcohol of detergents - if not 100% dry these could dissolve adhesive. 

2) Place: Peel away paper backing. Align and apply the decal slowly and carefully.

3) Perfect: Smooth out bubbles/wrinkles. Start from the center and press towards the edges. Bubbles? Don't worry! It's how vinyl is - they will smooth out in the sun after about a week.

✲ For magnets, always apply to a clean, dry, magnetic surface. Not all cars and car parts are magnetic - you should always check prior to purchasing and apply to a 100% magnetic surface. Always remove prior to entering a car wash or during extreme weather conditions to avoid losing them!

✲ Note: We advise against putting bumper stickers on textured plastic, molding, or trim, as these surfaces might have protective coatings or textures that can affect the sticker's adhesion. Instead, we suggest applying stickers to chrome, windows, or directly onto smooth surfaces for optimal adhesion.

Absolutely! ALL Frog Mustard products have been tested and proven to be waterproof and UV resistant, and are designed to withstand outdoor conditions for a minimum of 3-5 years.

For the best longevity, remember to remove magnets during car washes or extreme heat, cold, or wind conditions. That's the best part about the magnets - they're removable, interchangeable, and can last forever!

We use 100% vinyl materials that are considered the highest quality on the market and should be easy to remove damage-free when ready. Unless the paint quality on your vehicle is incredibly low, or the sticker is removed incorrectly, our decals are highly unlikely to remove or affect your vehicle's paint on the car anyway. Since there is no paper involved in our materials, there will be no paper residue or difficulty when it comes to the removal process.

For the easiest removal, follow these tips below:

Simply peel it off! Use your fingers or a plastic card to peel up the edges of the decal. Don’t use anything sharp that could damage the paint. Once you can grab onto it, it should separate from the vehicle pretty easily. Use a side-to-side motion as you pull.

If you are struggling with peeling, try heating up the decal. Briefly run a heat gun or hair dryer over the surface of the sticker. Once it warms up, the adhesive becomes much easier to remove.

If there is any adhesive left behind once removed, use an adhesive remover. Put the recommended amount of adhesive remover, such as Goo Gone, on the area and rub it around with a microfiber rag. Follow the instructions and leave it on for the specified amount of time, usually a minute or so. Then, wipe it down with soap and water, and you should have a clean area where your decal used to be.

All Frog Mustard products are waterproof, UV-resistant, and designed to withstand outdoor conditions for a minimum of 3-5 years.

For the best longevity, remember to remove magnets during car washes or weather conditions.

Frog Mustard products are not dropshipped.

✲ Each and every Frog Mustard product is lovingly hand-crafted in our home by the two owners: Alyssa and Brian. Here's the twist: they both have full-time jobs outside of Frog Mustard, so things can get a tad crazy. We appreciate your patience when we're running a little behind because, hey, this is our fun side gig!

✲ Note: Minor variations may occur and should be expected due to the handmade nature of our process, such as slight differences in magnet material cuts or minor bubbling during transit. That being said, we are still human and mistakes happen here and there. Never hesitate to reach out if you have any issues with your order!

We are on the hunt for the perfect gift shop to house our physical products - if you know of one, please contact us at frogmustardstickers@gmail.com. You can catch us occasionally at Tacoma and Seattle vendor market events where we offer special discounted prices. Follow us on social media and join our email and SMS lists to stay in the loop on where to find us next! 

✲ Our vinyl stickers products are printed and cut using professional commercial equipment, ensuring they're all-weatherproof—no fading, peeling, smearing, or smudging. No desktop printers or sticker paper here!

✲ Stickers come on a white sticker backing for easy peeling, which has been hand-cut. 

All Frog Mustard designs are available as magnets! If you don't see an option, please reach out to us via email at frogmustardstickers@gmail.com or via Etsy DM and we will be happy to accommodate your request.

Our magnets are meticulously hand-crafted by applying printed vinyl stickers onto premium 20mm magnet sheets, providing optimal malleability to adhere to the curves of your car. Utilizing super-strong neodymium, we promise they'll hold firm! Please ensure that your car is magnetic prior to purchase and apply to a clean surface.

At Frog Mustard, we prioritize sustainability. The vinyl we choose is made to last, reducing the need for repurchasing. Magnets take this a step further with long term reusability.

While PVC Vinyl is only recyclable at specialized facilities, we offset this by using 100% recyclable, plastic-free shipping materials. Our commitment extends to using recyclable paper envelopes and cardboard, eliminating bubble mailers and plastic wrap. With less than 1% of orders experiencing issues, our durable vinyl, designed to withstand water and bending, reduces the need for excessive packaging or the use of plastic materials.

We're actively working with local recycling companies to address PVC production waste responsibly. Thank you for supporting us on our eco-friendly journey.