FAQs

Most Frog Mustard products are final sale, so we generally do not accept returns or exchanges for changing your mind, ordering the wrong item, or choosing the wrong design.

If your order arrives damaged, defective, or materially incorrect, email hello@frogmustardstickers.com within 7 days of delivery with your order number and clear photos so we can review it.

For full details, please see our Refund, Replacement, and Shipping Issue Policy.

Please email hello@frogmustardstickers.com with your order number and clear photos of the item or issue.

We’ll review it and get back to you as soon as possible. If your order qualifies under our policy, we’ll make it right. 

Please contact us within 7 days of delivery.

If tracking shows Delivered but your order has not arrived, please allow up to 3 days and keep checking your mailbox and household mail. USPS Standard Mail may show a delivery-related update before the envelope is physically placed in your mailbox.

If your order still has not arrived, please allow:

• Domestic USPS Standard Mail: up to 14 days from the shipment date
• International Economy: up to 45 days from the shipment date

If that timeframe has passed and your order is still missing, email hello@frogmustardstickers.com with your order number.

Please note:

• Limited or missing Standard Mail tracking does not necessarily mean your order is lost.
• Delivery delays caused by USPS, customs, weather, or other carrier issues may be outside our control.
• Standard Mail tracking may not provide a physical mailbox delivery scan.
• International Economy shipments are untracked.

Time limit for claims

• Domestic shipping issues must be reported within 30 days of shipment
• International shipping issues must be reported within 60 days of shipment

For full details, please see our Refund, Replacement, and Shipping Issue Policy

You can request a cancellation or change as long as your order has not been fulfilled and postage has not been purchased.

Email hello@frogmustardstickers.com as soon as possible with your order number and requested change.

Once an order has been fulfilled, packed for shipment, or postage has been purchased, we may not be able to cancel it or make changes.

We do not accept exchanges for a different design or item once delivered.

If your order arrived damaged or incorrect, email us at hello@frogmustardstickers.com with your order number and photos, and we’ll review it.

If you can’t find the answer in our FAQs, email us at hello@frogmustardstickers.com and we’ll be happy to help.

Clean the surface with water and a cloth, then let it dry completely. You can also wipe it with a microfiber towel. Avoid alcohol, detergents, or anything that could leave residue or affect the adhesive.

Peel off the backing, line up your sticker, and apply it slowly. Smooth out any air bubbles by pressing from the center outward.

Small bubbles should fade within about a week or in heat.

For best results, apply stickers to smooth, clean surfaces. Glass, metal, chrome, windows, and other smooth surfaces work best.

Avoid applying stickers to textured plastic, molding, trim, or dirty, waxy, or greasy surfaces. Stickers may not work well on low surface energy plastics, such as some coolers and treated plastics. Allow stickers to cure after application for 48 hours before washing your vehicle.

If your sticker starts to peel or lift, gently warm it with a hair dryer or heat gun on low, then press it back down firmly. This can help the adhesive bond better. Make sure the surface is clean and dry first.

Peel it off slowly using your fingers or a plastic card to lift the edges.

Do not use anything sharp, since that could damage the surface underneath.

If the sticker is hard to remove, gently warm it with a hair dryer or heat gun on low. Once the adhesive warms up, it should peel away more easily.

Our stickers are made with high-quality vinyl and are designed to remove cleanly when removed properly.

In most cases, they should not damage your paint. However, paint that is already chipped, damaged, old, or poorly bonded may be more likely to lift during removal.

To reduce the risk, remove stickers slowly and carefully.

Our products are waterproof, UV-resistant, and made for outdoor use.

Most will last 3–5 years or more depending on weather, sun exposure, application, and how they’re used.

For magnets, we recommend removing them before car washes or extreme heat, cold, or wind to avoid losing them.

Use magnets only on a clean, dry, magnetic surface.

Before buying, make sure your vehicle surface is actually magnetic. Some cars have aluminum, plastic, fiberglass, or other non-magnetic panels.

Remove magnets before car washes or extreme weather. 

We also recommend removing them regularly and cleaning underneath to prevent dirt buildup and reduce the risk of scratching.

Small bubbles can sometimes appear in vinyl stickers or decals after packaging, shipping, or installation. This usually does not mean the vinyl is defective or the adhesive has failed.

After the decal is applied to a clean, smooth surface, minor bubbles often flatten on their own as the vinyl warms and settles. This may take a few days to about a week. You can gently smooth the area from the center outward using your fingers or a soft-edged squeegee.

For stubborn bubbles, gently warm the vinyl with a hair dryer on the lowest setting, keeping it several inches away and moving continuously. Avoid overheating the decal.

Large bubbles, creases, or bumps caused by trapped dirt may not disappear on their own. To help prevent them, apply the decal slowly and smooth it firmly from the center toward the edges.

Our magnets are strong and flexible, but they only work on clean, flat, magnetic surfaces. They will not stick to plastic, aluminum, fiberglass, or other non-magnetic panels.

Standard magnets are made with 20 mil magnetic backing. We also offer a thicker 30 mil upgrade, which may hold its shape better in colder weather. Please note that thicker magnets may look more noticeable on your vehicle.

Before troubleshooting, test your surface first.
If the magnet sticks to your fridge but not your car, your vehicle likely has non-magnetic panels in that area. Try another spot, such as the trunk, hatch, or doors.

If the magnet does not stick anywhere on your vehicle, your car may be made with aluminum or other non-magnetic materials. Please check compatibility before purchasing, as we do not offer refunds for magnets used on non-magnetic surfaces.

If your magnet is bent or curled, temperature may be affecting it. Warm it gently with a hair dryer or heat gun on low to make it flexible again before applying.

For best results:

• Apply only to clean, dry, flat surfaces
• Do not place magnets over plastic bumpers, badges, or decals
• Remove magnets regularly and clean underneath them to prevent dirt buildup and reduce scratching

Need help? Email us at hello@frogmustardstickers.com with photos or videos.

Magnets can bend or curl in cold weather or during shipping. If that happens, don’t worry — it’s usually an easy fix.

Warm the magnet gently with a hair dryer or heat gun on low until it becomes flexible again. Then lay it flat, let it cool, and reapply.

Do not place the magnet on your car while it is still bent or curled, since it may not stick properly.

Yes. Swampscriptions are monthly recurring subscriptions with a 2-month minimum commitment. They are not available as a one-time purchase.

After your second monthly order has been billed, you can cancel anytime before your next billing date through the Swamp Portal.

If you purchased a Swampscription by mistake, contact us before your first order ships and we’ll cancel it if possible. Once your first order has shipped, the 2-month minimum applies, and shipped subscription orders cannot be refunded because the subscription was mistaken for a one-time purchase.

Want a one-time mystery pack instead? Shop our regular mystery bundles, stickers, or magnets.

Swampscriptions are monthly mystery sticker or magnet subscriptions. You’ll receive a new surprise pack each month and be billed automatically until you cancel after the minimum commitment.

You can manage your subscription anytime through the Swamp Portal.

You can manage or cancel your Swampscription through the Swamp Portal.

Cancellations can take effect after your 2-month minimum commitment has been completed. Be sure to cancel before your next billing date to avoid another renewal.

Swampscription orders are processed after each monthly renewal and typically ship within our normal 1–3 business-day processing time.

You’ll receive a shipping confirmation email when your order is on the way.

Nope! Swampscriptions are mystery subscriptions, so designs are selected for you each month.

That’s part of how we’re able to offer them at a discounted subscription price.

Because Swampscriptions are discounted mystery packs, personal preference isn’t eligible for a refund, replacement, or exchange.

If something arrives damaged, defective, or we send the wrong item, email hello@frogmustardstickers.com within 7 days of delivery and we’ll help.

We do our best to avoid sending duplicate designs in Swampscriptions, but with recurring mystery packs, an occasional duplicate can happen.

If you receive a duplicate, email hello@frogmustardstickers.com with a photo showing both copies, and we’ll work with you to make it right.