FAQs

Most Frog Mustard products are final sale, so we generally do not accept returns or exchanges for changing your mind, ordering the wrong item, or choosing the wrong design.

If your order arrives damaged, defective, or materially incorrect, email hello@frogmustardstickers.com within 7 days of delivery with your order number and clear photos so we can review it.

For full details, please see our Refund, Replacement, and Shipping Issue Policy.

Please email hello@frogmustardstickers.com with your order number and clear photos of the item or issue.

We’ll review it and get back to you as soon as possible. If your order qualifies under our policy, we’ll make it right. 

Please contact us within 7 days of delivery.

If tracking shows Delivered but your order has not arrived, please allow up to 3 days and keep checking your mailbox and household mail. USPS Standard Mail may show a delivery-related update before the envelope is physically placed in your mailbox.

If your order still has not arrived, please allow:

• Domestic USPS Standard Mail: up to 14 days from the shipment date
• International Economy: up to 45 days from the shipment date

If that timeframe has passed and your order is still missing, email hello@frogmustardstickers.com with your order number.

Please note:

• Limited or missing Standard Mail tracking does not necessarily mean your order is lost.
• Delivery delays caused by USPS, customs, weather, or other carrier issues may be outside our control.
• Standard Mail tracking may not provide a physical mailbox delivery scan.
• International Economy shipments are untracked.

Time limit for claims

• Domestic shipping issues must be reported within 30 days of shipment
• International shipping issues must be reported within 60 days of shipment

For full details, please see our Refund, Replacement, and Shipping Issue Policy

You can request a cancellation or change as long as your order has not been fulfilled and postage has not been purchased.

Email hello@frogmustardstickers.com as soon as possible with your order number and requested change.

Once an order has been fulfilled, packed for shipment, or postage has been purchased, we may not be able to cancel it or make changes.

We do not accept exchanges for a different design or item once delivered.

If your order arrived damaged or incorrect, email us at hello@frogmustardstickers.com with your order number and photos, and we’ll review it.

If you can’t find the answer in our FAQs, email us at hello@frogmustardstickers.com and we’ll be happy to help.

Easy:

1. Clean and completely dry the surface.
2. Peel off the backing.
3. Position your sticker and press it down firmly.
4. Smooth from the center outward to push out air bubbles.

For the strongest bond, give the adhesive a little time to set before washing or heavily exposing it to water.

Peel it back slowly using your fingers or a plastic card to lift an edge.

If it’s being stubborn, gently warm it with a hair dryer on low to soften the adhesive. Any leftover residue can usually be cleaned up with a paint-safe or surface-safe adhesive remover.

Skip sharp blades or metal scrapers, especially on painted surfaces.

We do not use generative AI to create artwork for our products.

Frog Mustard is run by a digital and graphic designer professionally trained in Adobe Illustrator, Photoshop, and other industry-standard design tools. Our original designs are created and edited by real people using those tools.

We also occasionally use existing memes, internet-famous imagery, public-domain or appropriately licensed imagery, and artwork from collaborators or creators who have given us permission.

Because internet images can travel pretty far from their original source, we can’t always verify the origin of every viral meme or image we encounter and end up using. What we can say with certainty is that we do not prompt AI image generators to create Frog Mustard designs.

We use normal digital tools for things like resizing, background removal, cleanup, color correction, and preparing artwork for print.

When applied to clean, smooth, fully cured factory paint and cared for properly, they should not damage your vehicle’s finish.

For stickers, apply to clean, dry paint and remove them slowly when you’re ready for a change.

For magnets, a little maintenance goes a long way: remove them regularly to clean and dry underneath, and take them off during extreme heat, freezing temperatures, snow/ice, and before car washes.

We don’t recommend applying stickers or magnets to fresh/repainted paint, peeling or damaged paint, wraps, or specialty finishes without checking with the manufacturer first.

Our products are waterproof, UV-resistant, and made for outdoor use.

Most will last 3–5 years or more depending on weather, sun exposure, application, and how they’re used.

For magnets, we recommend removing them before car washes or extreme heat, cold, or wind to avoid losing them.

Vehicle magnets are removable, but they’re not totally maintenance-free.

Remove yours at least weekly to wipe down both the magnet and the surface underneath, then make sure everything is clean and dry before putting it back.

Take magnets off during extreme heat, freezing weather, snow/ice, and before car washes. Don’t slide them across your paint when repositioning. Lift them completely and place them back down.

When you’re not using one, store it clean, dry, and flat.

Small bubbles can sometimes appear in vinyl stickers or decals after packaging, shipping, or installation. This usually does not mean the vinyl is defective or the adhesive has failed.

After the decal is applied to a clean, smooth surface, minor bubbles often flatten on their own as the vinyl warms and settles. This may take a few days to about a week. You can gently smooth the area from the center outward using your fingers or a soft-edged squeegee.

For stubborn bubbles, gently warm the vinyl with a hair dryer on the lowest setting, keeping it several inches away and moving continuously. Avoid overheating the decal.

Large bubbles, creases, or bumps caused by trapped dirt may not disappear on their own. To help prevent them, apply the decal slowly and smooth it firmly from the center toward the edges.

Our magnets are strong and flexible, but they only work on clean, flat, magnetic surfaces. They will not stick to plastic, aluminum, fiberglass, or other non-magnetic panels.

Standard magnets are made with 20 mil magnetic backing. We also offer a thicker 30 mil upgrade, which may hold its shape better in colder weather. Please note that thicker magnets may look more noticeable on your vehicle.

Before troubleshooting, test your surface first.
If the magnet sticks to your fridge but not your car, your vehicle likely has non-magnetic panels in that area. Try another spot, such as the trunk, hatch, or doors.

If the magnet does not stick anywhere on your vehicle, your car may be made with aluminum or other non-magnetic materials. Please check compatibility before purchasing, as we do not offer refunds for magnets used on non-magnetic surfaces.

If your magnet is bent or curled, temperature may be affecting it. Warm it gently with a hair dryer or heat gun on low to make it flexible again before applying.

For best results:

• Apply only to clean, dry, flat surfaces
• Do not place magnets over plastic bumpers, badges, or decals
• Remove magnets regularly and clean underneath them to prevent dirt buildup and reduce scratching

Need help? Email us at hello@frogmustardstickers.com with photos or videos.

Magnets can bend or curl in cold weather or during shipping. If that happens, don’t worry — it’s usually an easy fix.

Warm the magnet gently with a hair dryer or heat gun on low until it becomes flexible again. Then lay it flat, let it cool, and reapply.

Do not place the magnet on your car while it is still bent or curled, since it may not stick properly.

Yes. Swampscriptions are monthly recurring subscriptions with a 2-month minimum commitment. They are not available as a one-time purchase.

After your second monthly order has been billed, you can cancel anytime before your next billing date through the Swamp Portal.

If you purchased a Swampscription by mistake, contact us before your first order ships and we’ll cancel it if possible. Once your first order has shipped, the 2-month minimum applies, and shipped subscription orders cannot be refunded because the subscription was mistaken for a one-time purchase.

Want a one-time mystery pack instead? Shop our regular mystery bundles, stickers, or magnets.

Swampscriptions are monthly mystery sticker or magnet subscriptions. You’ll receive a new surprise pack each month and be billed automatically until you cancel after the minimum commitment.

You can manage your subscription anytime through the Swamp Portal.

You can manage or cancel your Swampscription through the Swamp Portal.

Cancellations can take effect after your 2-month minimum commitment has been completed. Be sure to cancel before your next billing date to avoid another renewal.

Swampscription orders are processed after each monthly renewal and typically ship within our normal 1–3 business-day processing time.

You’ll receive a shipping confirmation email when your order is on the way.

Nope! Swampscriptions are mystery subscriptions, so designs are selected for you each month.

That’s part of how we’re able to offer them at a discounted subscription price.

Because Swampscriptions are discounted mystery packs, personal preference isn’t eligible for a refund, replacement, or exchange.

If something arrives damaged, defective, or we send the wrong item, email hello@frogmustardstickers.com within 7 days of delivery and we’ll help.

We do our best to avoid sending duplicate designs in Swampscriptions, but with recurring mystery packs, an occasional duplicate can happen.

If you receive a duplicate, email hello@frogmustardstickers.com with a photo showing both copies, and we’ll work with you to make it right.