FAQs

Shipping Help

How can I track my package?

Click here to track your package.

My tracking number says "invalid".

Click here to track your package.

If you see "invalid" on USPS, it’s because you're using a Pitney Bowes tracking number, which USPS can't track directly. We use Pitney Bowes for smaller, lighter packages to offer free standard shipping.

For USPS tracking, select the upgraded option at checkout. Pitney Bowes tracking may be less accurate and isn’t recognized for USPS mail searches. 

Need more help? Email us at frogmustardstickers@gmail.com

What are you shipping options?

Shipping Options:

  • Free Standard Shipping: Lightweight packages ship with USPS Ground Advantage via Pitney Bowes tracking. USPS doesn’t track these directly, and updates may be less precise. We’ve shipped over 13,000 packages this way with minimal issues.
  • Upgraded USPS Tracking: For accurate USPS tracking, select this option at checkout.
  • Express (1-2 Days) & Next Day: Quick delivery options, though processing remains 2-3 days. Please note we cannot guarantee any shipping timeframe. 
  • International: Allow up to 4 weeks. Contact us for free tracking via Global Forever Stamp.

Free Tracking Upgrade: Orders with 4+ magnets or large amount of stickers will get free USPS tracking.

Pitney Bowes Common Issues:

  • "Delivered" may show 72 hours early.
  • "Destination processing" may pause up to a week as it travels.
  • "Pre-Transit" might not update, but your package is likely en route!

Track Pitney Bowes at parcelsapp.com.

How long does it take for my order to arrive?

Shipping times vary by method, distance, and other factors. Please allow up to 2 weeks for U.S. deliveries and up to 4 weeks for international. Holiday times and inclement weather may extend these estimates. We ship via standard mail and cannot control USPS delays, using the same tracking resources available to you. For specific questions on tracking, please contact USPS. Thanks for your patience!

Is my package stuck?

Packages can sometimes stay in "pre-transit" status, especially when flying between states or across the country. The phase known as "Origin Processing" often represents the longest delay in the shipping process. It's not uncommon for packages to remain in this status for up to a week before they reach your local post office.

If it has been longer than 2 weeks since you ordered, please reach out to us at frogmustardstickers@gmail.com.

Is my tracking USPS or Pitney Bowes?

Tracking numbers starting with 0 are tracked by Pitney Bowes and cannot be tracked on the USPS website. Tracking numbers that start with 9 are USPS tracking numbers.

My package status says delivered but I didn't get it.

If your package is marked as delivered, please allow up to 72 business hours for it to arrive, as USPS may update the status early. Typically, envelopes won’t get a delivery scan when placed in your mailbox and this may indicate the envelope has made it to your local post office and will be arriving to your home shortly.

After three business days, double-check the address provided, ask neighbors, and contact your local post office. If it’s still missing, it may have been misdelivered. For further assistance, reach out to us at frogmustardstickers@gmail.com.

What do Frog Mustard packages look like?

Our packages will show up in your regular mail in a yellow / manila envelope with a yellow Frog Mustard logo seal!

Order Help

My order arrived damaged or incorrect

Please take photos of the product in question and email our customer service team via frogmustardstickers@gmail.com with the details. We’ll respond shortly and will likely replace the item if the request aligns with our refund policy.

What is your return/exchange/refund/cancellation policy?

You can read more about our refund policy here.

What is your processing time?

We aim to process all orders within 1-3 business days. Please note that we do not process orders on weekends or holidays. If you place your order after 2 PM PT, processing time will begin on the next business day.

Upgrading your shipping option will expedite delivery once your order has been processed, but it does not affect the processing time itself.

Will you make me a custom order?

Yes! You can place an order for a custom design here. We require a purchase before starting on your design. Once placed, please email us to avoid delay in procsssing. We will send you a design proof before shipping out for you to approve. You can edit the proof until you are satisfied with the final result.

If you don't respond to our attempt to contact you with a proof within 7 days, your order may be cancelled or may be shipped out as-is. We will not offer refunds on orders where you do not like the final if you did not respond within the 7 day period.

 

I did not get an order confirmation.

An order confirmation is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at frogmustardstickers@gmail.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

I have a problem with my order and I couldn't find an answer here!

Please reach out to us at frogmustardstickers@gmail.com. We are happy to help!

My magnet won't stick to my car.

Our magnets are ultra-strong and flexible, perfect for flat, magnetic surfaces (not plastic bumpers!). Made with 2mm neodymium, they’ll stay secure even at high speeds.

Troubleshooting:

  • If it sticks to your fridge but not your car: Try other spots like the trunk, hatch, or doors; some cars have non-magnetic panels. 
  • If it doesn’t stick anywhere: Your vehicle may be aluminum. Please check compatibility before buying; we don’t offer refunds for this issue.
  • Is your magnet bent out of shape? If so, it may affect adherence. Sometimes magnets get bent out of shape in the cold. Heat up the magnet with a heat gun or hair dryer to make pliable again before applying.

Common Issues:

  • Clean, flat surfaces work best.
  • Avoid placing magnets over plastic bumpers, badges, or decals.

Need more help? Email us at frogmustardstickers@gmail.com with photos or videos. We’re here to assist!

I didn't get my package.

If marked as delivered, please allow up to 3 business days for your package to arrive, as USPS sometimes marks envelopes as delivered early.

For domestic orders, packages can take up to 2 weeks, especially with free shipping. Delays with USPS are beyond our control, so your patience is appreciated!

If it’s been over 2 weeks (domestic) or 4 weeks (international), and your package hasn't arrived, contact us at frogmustardstickers@gmail.com for assistance with a replacement.

Can I return my order or get a refund?

Due to the low cost of our products, we don’t accept returns, as shipping costs can quickly exceed the item’s price. However, if there's an issue, we’re happy to help! If we made a mistake, you usually keep the item, and we’ll send a replacement.

For refunds, we rarely offer them and only in specific cases. A replacement is more common. For more details, see our refund policy, or email us at frogmustardstickers@gmail.com.

See our full return policy here.

My magnet is bent.

If your magnet arrives bent, it’s easy to fix! Magnets can stiffen and bend during shipping, especially in cold weather. To get it back in shape, simply bring it inside and warm it up by holding and reshaping it in your hands or, even better, by using a hair dryer, heat gun, etc. until it is pliable again. Once it’s warm, the material becomes pliable and can be placed on your vehicle safely (don't apply hot!) Please avoid placing the magnet on your car while it's bent, as it may not stick properly.

 

Use & Care

How do I apply my bumper sticker?

  1. Prep: Clean the surface with water and a cloth, then let it fully air dry or wipe dry with a microfiber towel. Avoid alcohol or detergents, as leftover moisture can dissolve adhesive.

  2. Place: Peel off the backing, align, and apply the decal slowly and carefully.

  3. Perfect: Smooth out bubbles by pressing from the center to the edges. Any bubbles should disappear in the sun within a week.

For Magnets: Use only on a clean, dry, magnetic surface. Check compatibility with your car’s surface before purchasing, and always remove magnets before car washes or in extreme weather.

Note: Avoid placing stickers on textured plastic, molding, or trim, as these may have coatings that affect adhesion. Ensure any wax or residue is removed from surfaces before applying stickers. Chrome, windows, or smooth surfaces work best!

Can I use these products outdoors?

Absolutely! ALL Frog Mustard products have been tested and proven to be waterproof and UV resistant, and are designed to withstand outdoor conditions for a minimum of 3-5 years.

For the best longevity, remember to remove magnets during car washes or extreme heat, cold, or wind conditions. That's the best part about the magnets - they're removable, interchangeable, and can last forever!

Will a bumper sticker ruin my paint?

We use 100% vinyl materials that are considered the highest quality on the market and should be easy to remove damage-free when ready. Unless the paint quality on your vehicle is incredibly low, or the sticker is removed incorrectly, our decals are highly unlikely to remove or affect your vehicle's paint on the car anyway. Since there is no paper involved in our materials, there will be no paper residue or difficulty when it comes to the removal process.

How do I remove my bumper sticker?

For the easiest removal, follow these tips below:

Simply peel it off! Use your fingers or a plastic card to peel up the edges of the decal. Don’t use anything sharp that could damage the paint. Once you can grab onto it, it should separate from the vehicle pretty easily. Use a side-to-side motion as you pull.

If you are struggling with peeling, try heating up the decal. Briefly run a heat gun or hair dryer over the surface of the sticker. Once it warms up, the adhesive becomes much easier to remove.

If there is any adhesive left behind once removed, use an adhesive remover. Put the recommended amount of adhesive remover, such as Goo Gone, on the area and rub it around with a microfiber rag. Follow the instructions and leave it on for the specified amount of time, usually a minute or so. Then, wipe it down with soap and water, and you should have a clean area where your decal used to be.

Will these fade in the sun or get ruined in the rain?

All Frog Mustard products are waterproof, UV-resistant, and designed to withstand outdoor conditions for a minimum of 3-5 years.

For the best longevity, remember to remove magnets during car washes or weather conditions.

General Shop Questions

Do you make your products or dropship them?

Frog Mustard products are not dropshipped.

✲ Each and every Frog Mustard product is lovingly hand-crafted in our home by the two owners: Alyssa and Brian. Here's the twist: they both have full-time jobs outside of Frog Mustard, so things can get a tad crazy. We appreciate your patience when we're running a little behind because, hey, this is our fun side gig!

Note: Minor variations may occur and should be expected due to the handmade nature of our process, such as slight differences in magnet material cuts or minor bubbling during transit. That being said, we are still human and mistakes happen here and there. Never hesitate to reach out if you have any issues with your order!

Where can I buy Frog Mustard products in person?

We’re thrilled to announce that our products are now available in several stores!

Know a gift shop that might be a great fit for our products? Let us know at frogmustardstickers@gmail.com!

Catch us at vendor markets in Tacoma and Seattle for exclusive discounts—follow us on social media and join our email/SMS lists to stay updated on our next stop!

How are your stickers made?

✲ Our vinyl stickers products are printed and cut using professional commercial equipment, ensuring they're all-weatherproof—no fading, peeling, smearing, or smudging. No desktop printers or sticker paper here!

✲ Stickers come on a white sticker backing for easy peeling, which has been hand-cut. 

How are your magnets made?

All Frog Mustard designs are available as magnets! If you don’t see the option, reach out via email at frogmustardstickers@gmail.com and we’ll gladly help.

Each magnet is crafted with printed vinyl on premium 20mm magnet sheets, flexible enough to fit car curves and powered by strong neodymium for a firm hold. 

Are your products eco-friendly?

At Frog Mustard, we prioritize sustainability. The vinyl we choose is made to last, reducing the need for repurchasing. Magnets take this a step further with long term reusability.

While PVC Vinyl is only recyclable at specialized facilities, we offset this by using 100% recyclable, plastic-free shipping materials. Our commitment extends to using recyclable paper envelopes and cardboard, eliminating bubble mailers and plastic wrap. With less than 1% of orders experiencing issues, our durable vinyl, designed to withstand water and bending, reduces the need for excessive packaging or the use of plastic materials.

We're actively working with local recycling companies to address PVC production waste responsibly. Thank you for supporting us on our eco-friendly journey.