Free Standard Shipping (2-5 Days):

• Lightweight packages are shipped via USPS Ground Advantage using EasyPost tracking.
• Tracking updates may be less precise, but this method has consistently proven reliable.
• Orders with 4+ magnets or larger sticker bundles may qualify for a free tracking upgrade via USPS.
• Ground shipments are sent by vehicle.
• Learn more about USPS Ground Advantage: USPS Ground Advantage.
  
  

Upgraded USPS Tracking:

• For more accurate tracking updates, select this option at checkout.
• Packages are shipped via USPS Ground Advantage with USPS tracking barcodes for better visibility.
• Ground shipments are sent by vehicle.
• Learn more: USPS Ground Advantage.
  
  

Priority Mail:

• Delivery in 1-3 business days with tracking.
• Note: This service does NOT include a money-back guarantee for delays.
• Learn more: USPS Priority Mail.
  
  

Priority Mail Express:

• Next-day to 2-day delivery by 6 PM with a money-back guarantee.
• Refund requests for delays must be submitted directly to USPS: Request Refund.
• Please allow up to 2 weeks for a package to arrive.
• Learn more: USPS Priority Mail Express.
  
  

International Shipping:

• Orders may take up to 4 weeks for delivery.
• $5.00 tracking via global stamp may be untrackable.
  
  

Please see our full shipping policy here.

If your tracking number shows as "invalid" on USPS, this means you have EasyPost tracking on your order. Here's what you need to know:

• In order to provide free tracked shipping to our customers, we utilize a trusted third-party tracking service, EasyPost.
• EasyPost tracking numbers will not work on the USPS website and USPS employees will not recognize them.
• EasyPost tracking may be less detailed than USPS tracking.
• Commonly, EasyPost packages mark delivered when they reach your local post office rather than your home.
• If you prefer more accurate USPS tracking, select the upgraded USPS tracking option at checkout.
• Please track your package on Shopify, Shop, or via the shipping confirmation tracking link provided to your email.
  
  

Need help? Contact us at frogmustardstickers@gmail.com

Pre-Transit Status:

• Normal for 1-2 days after shipping
• Package is awaiting first scan at sorting center
  
  

Origin Processing Status:

• Most time-intensive part of shipping as it is when the package is traveling from our facility to your local post office
• Common to remain in this status up to 5-7 days
  
  

Need Help? If your domestic order hasn't arrived after 2 weeks, contact us at frogmustardstickers@gmail.com

What to know:

• USPS sometimes shows a package as delivered before actual delivery.
• Please allow up to 3 business days for arrival after a delivery scan.
• Small envelopes often don't receive a final scan at delivery.
• "Delivered" status may mean your package is at your local post office.
  
  

If your package hasn't arrived after 3 business days:

1. Verify your shipping address is accurate on your order. We cannot refund if you shipped to the wrong location!
2. Check with neighbors for possible misdelivery.
3. Contact your local post office.
4. If still missing, email us at frogmustardstickers@gmail.com for assistance.

Please take photos of the product in question and email our customer service team via frogmustardstickers@gmail.com with the details. We’ll respond shortly and will likely replace the item if the request aligns with our refund policy.

An order confirmation is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please check your spam folder. If you still cannot locate it, please contact us at frogmustardstickers@gmail.com just in case there’s a problem with your order. 

Our magnets are ultra-strong and flexible, perfect for flat, magnetic surfaces (not plastic bumpers!). Made with 2mm neodymium, they’ll stay secure even at high speeds.

Troubleshooting:

• If it sticks to your fridge but not your car: Try other spots like the trunk, hatch, or doors; some cars have non-magnetic panels. 
• If it doesn’t stick anywhere: Your vehicle may be aluminum. Please check compatibility before buying; we don’t offer refunds for this issue.
• Is your magnet bent out of shape? If so, it may affect adherence. Sometimes magnets get bent out of shape in the cold. Heat up the magnet with a heat gun or hair dryer to make pliable again before applying.
  
  

Common Issues:

• Clean, flat surfaces work best.
• Avoid placing magnets over plastic bumpers, badges, or decals.
  
  

Need more help? Email us at frogmustardstickers@gmail.com with photos or videos. We’re here to assist!

1. Prep: Clean the surface with water and a cloth, then let it fully air dry or wipe dry with a microfiber towel. Avoid alcohol or detergents, as leftover moisture can dissolve adhesive.
2. Place: Peel off the backing, align, and apply the decal slowly and carefully.
3. Perfect: Smooth out bubbles by pressing from the center to the edges. Any bubbles should disappear in the sun within a week.
   
   

For Magnets: Use only on a clean, dry, magnetic surface. Check compatibility with your car’s surface before purchasing, and always remove magnets before car washes or in extreme weather.

Note: Avoid placing stickers on textured plastic, molding, or trim, as these may have coatings that affect adhesion. Ensure any wax or residue is removed from surfaces before applying stickers. Chrome, windows, or smooth surfaces work best!

For removal, follow these tips below:

Simply peel it off! Use your fingers or a plastic card to peel up the edges of the decal. Don’t use anything sharp that could damage the paint. Once you can grab onto it, it should separate from the vehicle pretty easily. Use a side-to-side motion as you pull. If you are struggling with peeling, try heating up the decal. Briefly run a heat gun or hair dryer over the surface of the sticker. Once it warms up, the adhesive becomes much easier to remove.

All Frog Mustard products are waterproof, UV-resistant, and designed to withstand outdoor conditions for a minimum of 3-5 years.

For the best longevity, remember to remove magnets during car washes or extreme heat, cold, or wind conditions. 

We use 100% vinyl materials that are considered the highest quality on the market and should be easy to remove damage-free when ready. Unless the paint quality on your vehicle is incredibly low, or the sticker is removed incorrectly, our decals are highly unlikely to remove or affect your vehicle's paint on the car anyway. 

Vinyl tightens in the cold as it cures and may pull the magnet material corners up and away from the surface. If your magnet bends or curls, there is an easy, one-time fix available!

Simply warm the magnet with a hair dryer or heat gun until it is pliable again. Allow it to cool flat and reapply. Since this is a curing issue, it only needs to be done once.

Please avoid placing the magnet on your car while it's bent, as it may not stick properly. If you seeing bending or curling, remove immediately to avoid losing it.